Solution Focus Areas
TRAVEL AGENCIES
Streamlining travel bookings, customer management, and supplier connectivity. .
EVENT ORGANIZERS
CORPORATE EVENTS & SEMINARS
Features …
Dynamic Offering Structure
Brand
Your Offering Identity, our platform supports multiple brands, allowing you to manage many brands within a single system. Each brand can have its own dedicated website, giving you full flexibility to maintain distinct identities and customer experiences. Customer Communication & Data Collection , you can fully configure confirmation messages and details sent to customers throughout the booking and payment process. Tailored for every brand.Destination
A grouping of items, typically based on geographic locations or experiences, used to create a structured taxonomy for offerings on website.Experience
A grouping of items and experiences used to create a structured taxonomy for offerings on the website.Item
Each individual offering item is associated with one or more packages, allowing for a tailored schedule of departures. This feature manages content layout, booking requirements (such as address, passport, SSN), and controls the visibility of limited-availability items, ensuring a seamless and structured booking experience. Options for AI driven web content and images marketing material.Package
Each package is tied to a specific item, serving as a bookable itinerary for set travel dates. It includes pricing details, flexible payment options, a detailed schedule, curated activities, and optional add-ons. This structure ensures a clear, adaptable, and efficient booking process for travelers while streamlining agency operations.
Configurable Package Components/Actions
Types
Each package may include a variety of components and activities, such as hotel stays, flights, transportation, guided tours, dining experiences, and other customizable options.
Registered per traveler
Activity registration per traveler can be set automatically per booking, added as a paid add-on, or modified by users. It can also serve as a placeholder for automation, such as Power Automate (PA)
Reports for activity Types
The system provides a set of reports tailored to specific activity types, such as flights, hotelbooking, passports, and other.
Inventory - Offer & Availability Setup
Offer & Availability Setup
Our system gives you full control over how travel offers are created and displayed.
Set availability at the component level across multiple price bands—these price bands form the building blocks of each offer.
A package can include one or several offer lines, giving you complete flexibility in how products are assembled and sold.
Smart Front-End Availability Controls
Choose how offers appear on your website as they sell out. You can:- Keep them visible with a “Sold Out”
- Automatically dispaly what is sold out. Like single rooms
- Automatically show what is available per price band.
Waitlist Registration for Sold-Out
When a package uses multiple price bands, the remaining availability automatically controls what customers can book.
Example: If single rooms are sold out, customers can only book options that match the remaining availability, such as a double room that requires at least two travelers.
Packages with Limited Components
Whether availability depends on hotel room types, flight classes, or a mix of components, the system automatically adjusts the booking options shown to customers. Once a component tier/offer sells out, it’s either removed or marked unavailable, ensuring a accurate booking.Flexible Sales Options for a Single Price Band
Sell one inventory item in different ways using multiple price bands.
Example: A double hotel room can be sold as either a twin or double option, while using the same underlying inventory.
Smart Pricing & Modular Add-ons
Base Package price
Pricing per traveler, adjusted for different occupancy options, and visibly reflected on the front-end booking page
Addons
Options can be applied per traveler or per booking, with a price addon. Option for a single-choice or One-Of from a group of options for package customization. Travelers are added to an activity at the time of booking for later management.
Flexible Package Configuration and Add-on Pricing
Create travel packages with flights, hotels, transport, dining, events, room options, and individual pricing for add-ons and services.The system supports flexible package setup where each offering can include required items, optional add-ons, or selectable alternatives.
- Flights: Add flights from and to different destinations, with class options such as Economy or Business.
- Hotels: Offer different hotel options and let customers select one option, or choose from available add-ons.
- Rooms: Support different room options based on occupancy and board type, such as single room, double room, breakfast, half board, or full board.
- Transport: Add airport transfers, local transport, or other transportation services.
- Dining: Include meal plans, dinners, or special dining experiences.
- Events: Add optional or included events such as concerts, training sessions, tours, or activities.
This makes it easy to build simple or complex travel packages while giving customers clear choices during booking.
Reporting and Analytics - POWER BI
Power BI Reporting
The platform supports reporting and analytics through Microsoft Power BI. Standard formatted reports are built using Power BI Report Builder, giving users clear and consistent operational reports.Power BI Data Availability
Core operational and financial data is available for custom Power BI reporting, allowing organizations to build their own dashboards, KPIs, and analytics models.
Standard Reports
The system includes the following predefined formatted reports:
- Flight Report
- Hotel Report
- Passport Report
- Tour Guide Report
It is simple to add more or create reporting applications
Ready-made Excel Pivot Table workbooks:
- Sales Analysis Workbook: Analyze bookings, travelers, packages, price bands, add-ons, and sales performance.
- Subledger and Profitability Workbook: Analyze Sub-Ledger transactions. Like revenue and costs thus package profitability.
Flexible Payment Options
Flexible Payment Scedule
Each package can be configured to accept multiple payments, ensuring flexibility for travelers. Payments are structured with a due date, optional designated payment method, and calculated amounts based on:
- Fixed amount per traveler
- Percentage of the total package price
- Remainder-based calculation, covering the balance after other payments
This setup allows for customized payment plans, improving convenience and enhancing the sales experience.
Collection control
- Issuing payment request by date
- Queries on overdue payments
Payment method
Ensuring seamless and secure transactions for every booking:
- Included Credit Card Processing – Fast and secure payment clearance with fraud protection.
- Bank transfer request creation with tracking and verification.
- Third-Party Integrations – Connect with external services for example using Power Automate for automated processing.
- Custom Payment Solutions – Tailored payment methods designed to fit unique business needs.
- Integration Accouting system as a payment collecction tool
Cancellation process
- Cancelling travelers
- Refund process
Traveler Confirmation & Booking Details
Email Message Design
Customizable Template Text
The system supports templated text with markup placeholders that will be dynamically replaced at runtime.
• {{traveller}}
• {{package}}
• {{payments}}
• {{travellers}}
• {{signature.upper}}
• {{signature.lower}}
• {{company.logo}}
Example Template Snippet
Hello {{traveller}},
Your booking for the {{package}} package has been confirmed.
Below are the payment details:
{{payments}}
Travellers Included:
{{travellers}}
Best regards,
{{signature.upper}}
{{company.logo}}
Package Options
Automatic Trigger on Booking:
- Confirmation email
- Email to notify agancey of new booking to selected email address
- Payment request
Email Sending Features
- Trackable: Easily monitor status of sent emails and sent date.
- One-Click Resending: Quickly resend emails with a simple, hassle-free process.
Estimated Costing and Contribution
Dynamic Cost Updates
Set cost prices and allocation rules for each package component, with values automatically recalculated every time a booking comes in—ensuring accurate, up-to-date contribution insights.
Flexible Allocation Rules
Create clear cost rules for each activity or component, including minimum purchase levels and pricing above those thresholds.
Actionable Insights
Your costing data is transformed into meaningful metrics that support smarter decisions and support overall contribution insight.
WordPress Frontend
Publishing a New Travel Item
Once a new travel product is identified, the process to publish the offering on the WordPress (WP) site:
- Design a Template in WordPress:
Create and store a template in WP. You can use AI tools to generate descriptions and source images. - Create an Item in Operation:
Create an item in backend and link it to the WP template. - Set Up the Prices and avalibiliyt in Operation:
Create a package (status= “Preparation”) Fine-tune the backend details, and at the same time, an unpublished page is generated for the package. - Customize the Package Design in WP:
Adjust the package design in WP if it differs from the original template. - Publish the Package:
When the package is ready for sales, change its status. This automatically publishes the package on the website, making it available for bookings. - Indicate Sold-Out Status:
When all PAX are sold out, update to the web offer is automatic and offering of wailtlist registration.
Sold Out (Not Available)
Activate Waitlist Registration:
When a package is sold out, the system automatically switches all booking options to waitlist registration, allowing the backend to manage new waitlist entries.
Unpublish the Package:
If the package status in TA is changed from “In Sales” to any other status, the package is automatically unpublished and no longer available on the WP site.
WordPress-IP
WordPress IP that equips web designers with components for:
- Taxonomy-based search
- Departure style list generated from grouped packages
- An expandable iFrame booking component for a smoother experience
Automatic Website Update
Backend Update
When information is updated in the backend, the changes are automatically reflected on the frontend.
Changes like
- Dates
- Availability
- Descriptions
- Taxonmy
Flexible Backend Update Options
Easily manage your offerings with manual or automated updates.Manual Updates:
- Edit short descriptions easily
- Adjust travel dates as needed
Automated Updates (Based on Availability):
- Automatic status messages such as “Few Seats Left” or “Only X Seats Remaining”
- Real-time updates between “Booking Open” and “Waitlist Only”
- Automatic price band updates such as “Single Room Sold Out”
Keep your content accurate and up to date while improving the customer experience.
Waitlist for Sold-Out Packages
Waitlist registration
When a package is in Sales but has no seats available, web vistors are automatically given the option to register for the waitlist.
Waitlist Visibility
The waitlist can be viewed directly within each package or displayed as a customizable query, allowing you to modify columns and rows based on your preferences.
Backend Waitlist Management
The waitlist does not generate standard bookings but functions as flexible worksheet entries that can be easily managed and updated. For example:
- Convert to Bookings: Seamlessly change waitlist
entries into confirmed bookings when seats become
available. - Transfer to New Packages: Move waitlist entries to a
new package if one is created. - Custom Communication Flows: Set up tailored
workflows for different types of customer
communication.
Marketing features
Mailchimp
API Setup: Configure key, set lists, assign tags, and create contacts from travelers.
Power Platform
Seamlessly connect Power Platform to leading marketing service providers using Power Automate and API integrations. Leverage built-in and custom connectors, including options like the Facebook API, X API, LinkedIn API, and Google Ads Connector, to automate marketing workflows and enhance customer engagement
Vendor API capablitys
Powerful API Delivery Platform
Our platform provides a strong, scalable infrastructure designed to deliver accurate booking information and streamline service purchasing across all travel package components. Built on Microsoft Power Apps, Power Automate, and Azure, it also gives you the flexibility to create your own integrations when they are not included in the standard solution. Without slowing down your operations
Flexible API Vendor Onboarding
If you require a vendor API that isn’t already connected, we offer competitive pricing to add new integrations to our system—expanding your capabilities.
Smarter Costing & Better Decisions
Real-time vendor data makes your package costing more accurate during the sales process. This gives your team clearer insights for stronger marketing choices and better overall business decisions..Upcoming Integrations
We’re currently preparing our integration with Amadeus, with more vendor connections planned based on customer needs—so your capabilities can keep growing.
Accounting integration
Automation
We streamline booking information and automatically handle the services needed for any package. If a vendor API isn’t already connected, we offer competitive pricing to add that specific API to our platform.
Costing
Our API integrations make your package costing more accurate by providing real-time, vendor-specific data. This improved precision gives you clearer insights during sales and supports smarter marketing and business decisions.
In Progress
We are currently preparing our integration with Amadeus, pricing will be avalible soone.
More vendors integration coming soon.
Easily Extendable with Citizen Developers
Backend: Power Apps
The backend is built using Power Apps, allowing users to extend our core functionality with ease. Its key features include:- Low-Code Development – Build custom business apps with minimal coding using a drag-and-drop interface.
- Seamless Integration – Connect effortlessly with Microsoft 365, SharePoint, Azure, and Dynamics 365.
- AI and Automation – Leverage AI Builder and Power Automate for intelligent workflows and automation.
- Cross-Platform Compatibility – Access apps on web browsers, mobile devices (iOS, Android), and tablets.
- Extensive Data Connectivity – Integrate with SQL, Dataverse, and third-party APIs for dynamic data access.
- Enterprise-Grade Security – Ensure compliance with robust role-based access control and governance.
Customizable Frontend: WordPress, Node.js
Our platform supports multiple frontend options, including WordPress for easy page creation, as well as Node.js-based solutions like Payload CMS for greater customization. In-house designers can leverage familiar tools to design, brand, and optimize selling pages, ensuring an engaging user experience that drives conversions effortlessly.Streamline • Automate • Expand
Acuo Travel Agent automates group travel sales and purchasing to improve control and enable scalable growth.
Flexible content management with robust operations.
WordPress and Elementor makes it easy to manage and update website content, while Microsoft Power Apps and Power BI automate operations and provide the insights needed to scale with confidence.